01 Introduction
This Privacy Policy describes how linbet ("we", "us", or "our"), the operator of the online gaming and sports betting platform accessible at https://linbet.club, collects, processes, stores, and protects the personal data of individuals ("you" or "your") who register an account, visit the website, or otherwise interact with our Services.
linbet is committed to handling personal data with transparency, integrity, and in compliance with applicable data protection principles. This Policy should be read alongside our Terms & Conditions, which govern your use of the linbet platform as a whole.
By registering an account on linbet or by continuing to use our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you must discontinue your use of the platform immediately.
Scope: This Privacy Policy applies exclusively to personal data collected through the linbet platform at https://linbet.club. It does not apply to third-party websites, payment processors, or game studios whose services are accessible through links or embedded content on our platform. We encourage you to review the privacy notices of those third parties independently.
02 Personal Data We Collect
linbet collects personal data in several categories depending on the nature of your interaction with the platform. The categories of data we may collect are as follows:
2.1 Identity & Contact Data
- Full legal name as it appears on a government-issued identification document
- Date of birth (for age verification purposes)
- Residential address including district, division, and postal code within Bangladesh
- Email address
- Mobile telephone number (used for account authentication and payment method verification)
- Copies of identity documents submitted for KYC verification, such as the National ID card (NID), passport, or driving licence
2.2 Financial & Transaction Data
- Payment method details, including the registered mobile number associated with bKash, Nagad, Rocket, or Upay accounts
- Bank account name and number where bank transfer is used
- Transaction history, including deposit amounts, withdrawal requests, and bonus credits in Bangladeshi Taka (BDT)
- Partial card details (last four digits only) where Visa or Mastercard is used; full card numbers are never stored by linbet
2.3 Technical & Usage Data
- IP address and approximate geographic location at the time of login
- Device type, operating system, and browser version
- Session duration, pages visited, and navigation patterns within the platform
- Game history, bet records, wager amounts, and session logs
- Login timestamps and account activity records
2.4 Communications Data
- Records of correspondence between you and the linbet support team via email or live chat
- Feedback, complaints, and dispute records
- Preferences you indicate for marketing communications (opt-in or opt-out status)
| Category |
Examples |
Mandatory? |
| Identity & Contact |
Full name, NID, date of birth, email, mobile number |
Yes — required for registration |
| Financial |
bKash/Nagad number, transaction history, BDT amounts |
Yes — required for deposits & withdrawals |
| Technical & Usage |
IP address, device info, game history, session logs |
Collected automatically during platform use |
| Communications |
Support chat logs, complaint records, marketing preferences |
Only where you contact us or opt in |
03 How We Collect Your Data
linbet collects personal data through the following mechanisms:
- Direct submission: Data you provide when you complete the account registration form, submit KYC documentation, make a deposit or withdrawal request, contact customer support, or respond to a survey or promotion.
- Automated collection: Technical data collected automatically when you access or browse the linbet platform, including via cookies, web beacons, server logs, and similar tracking technologies. See Section 7 for full details on our cookie practices.
- Third-party sources: Identity and fraud-screening data from KYC verification providers and payment processors used to confirm the accuracy of information you have provided directly to us. linbet does not purchase personal data from data brokers or marketing list providers.
04 How We Use Your Personal Data
linbet processes your personal data for the following documented purposes only:
- Account management: Creating, maintaining, and securing your linbet account, including verifying your identity, managing your account settings, and processing password reset requests.
- Service delivery: Enabling you to place bets, play casino games, make deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and access all features of the linbet platform.
- KYC and fraud prevention: Verifying your age and identity in compliance with responsible gaming obligations, detecting and preventing fraudulent activity, money laundering, and bonus abuse.
- Customer support: Responding to your enquiries, resolving disputes, and managing complaints in a timely and accurate manner.
- Legal compliance: Meeting obligations under applicable anti-money laundering laws, financial regulations, and any lawful requests from competent authorities.
- Platform improvement: Analysing aggregated and anonymised usage data to improve the functionality, performance, and user experience of the linbet platform.
- Responsible gaming: Monitoring account activity to identify potential signs of problem gambling behaviour and, where appropriate, proactively applying responsible gaming interventions in line with our Responsible Gaming policy.
- Marketing communications: Sending you promotional offers, bonus notifications, and platform updates via email or SMS, strictly only where you have given your explicit opt-in consent. You may withdraw consent at any time by contacting [email protected].
05 Legal Basis for Processing
linbet processes your personal data on the following legal bases:
- Contractual necessity: Processing required to perform the contract between you and linbet — specifically, to operate your account and deliver the Services you have registered to use.
- Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and lawful authority requests.
- Legitimate interests: Processing carried out to pursue our legitimate business interests, such as fraud detection, platform security, and improving service quality, provided those interests are not overridden by your fundamental rights and freedoms.
- Consent: Processing based on your freely given, specific, informed, and unambiguous consent — applied primarily to direct marketing communications. You may withdraw consent at any time without detriment to your account.
06 Data Sharing & Disclosure
linbet does not sell, rent, or trade your personal data to any third party. We may share your data only in the following strictly defined circumstances:
- Payment processors: We share the minimum data necessary with payment partners — including bKash, Nagad, Rocket, Upay, and card processing networks — to facilitate deposits and withdrawals. These partners are contractually bound to process your data only for the purpose of completing your transaction.
- KYC verification providers: We may share identity documents and personal details with accredited third-party identity verification services to fulfil our age and identity verification obligations.
- Game studios: When you play a game powered by a third-party studio such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, certain session data such as your player ID and bet records may be transmitted to that studio's servers to enable the game to function. No directly identifiable personal data such as your full name or NID number is shared for this purpose.
- Legal and regulatory authorities: linbet will disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law or a binding legal order. We will notify you of such a disclosure where we are legally permitted to do so.
- Business transfers: In the event of a merger, acquisition, or sale of all or a material part of linbet's business, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data under the new entity.
Third-Party Privacy Practices: linbet is not responsible for the data handling practices of third-party payment processors, game studios, or other external services. We encourage you to review their respective privacy notices independently.
07 Cookies & Tracking Technologies
The linbet platform uses cookies and similar technologies to operate core platform functionality, remember your preferences, and analyse usage patterns. The categories of cookies we deploy are as follows:
- Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in securely during your visit. These cookies cannot be disabled without impairing your ability to use the platform.
- Functional cookies: Used to remember your language preference, display settings, and any responsible gaming limits you have configured, so these are applied consistently across sessions.
- Analytics cookies: Used in anonymised or aggregated form to understand how players navigate the platform, which games are most popular, and where technical issues may arise. This data informs platform improvements and does not identify you individually.
- Performance cookies: Used to monitor platform load times and technical performance, allowing our engineering team to identify and resolve bottlenecks promptly.
You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to log in and use the platform normally. linbet does not use third-party advertising cookies or cross-site behavioural tracking technologies.
08 Data Retention
linbet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:
- Active account data: Retained for the full duration of your account's active status on the linbet platform.
- Transaction and betting records: Retained for a minimum period of five years following each transaction, in accordance with standard financial record-keeping requirements applicable to online gaming operators.
- KYC documents: Retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later.
- Customer support correspondence: Retained for three years from the date of the most recent communication in a given thread, unless the correspondence relates to a formal dispute, in which case it is retained for five years.
- Closed account data: Following account closure, linbet retains the minimum personal data required to comply with legal obligations, prevent fraud, and resolve any outstanding disputes. Non-essential data is deleted or anonymised at the earliest practicable opportunity after closure.
Anonymisation: Where linbet no longer has a legitimate basis to retain identifiable personal data, we anonymise it so that it can no longer be attributed to you. Anonymised data may be retained indefinitely for statistical and platform improvement purposes.
09 Data Security
linbet implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure includes:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
- Encrypted storage of sensitive personal data, including identity documents and financial records, on access-controlled servers
- Role-based access controls ensuring that only authorised linbet personnel with a documented business need can access personal data
- Regular penetration testing and vulnerability assessments conducted by qualified security professionals
- Multi-factor authentication requirements for internal system access by linbet staff
- Incident response procedures to detect, contain, and report data security incidents in a timely manner
While linbet takes all reasonable precautions to secure your personal data, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own account credentials. If you suspect unauthorised access to your account, please contact us immediately at [email protected].
10 Your Data Rights
As a player whose personal data is processed by linbet, you hold the following rights with respect to your personal information:
- Right of access: You may request a copy of the personal data linbet holds about you. We will provide this within a reasonable timeframe upon verification of your identity.
- Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For minor corrections such as email or mobile number updates, you may also do this directly within your account settings.
- Right to erasure: You may request that linbet delete your personal data where we no longer have a legitimate basis to retain it. Please note that this right is subject to overriding legal retention obligations, meaning we cannot delete data we are required by law to keep.
- Right to restriction: You may request that linbet restrict the processing of your personal data in certain circumstances, such as while a dispute regarding the accuracy of the data is being resolved.
- Right to data portability: Where processing is carried out by automated means on the basis of your consent or a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
- Right to object: You may object to the processing of your personal data for direct marketing purposes at any time, with immediate effect. You may also object to processing based on legitimate interests, subject to our demonstrating compelling grounds that override your interests.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
To exercise any of the above rights, please contact the linbet data team at [email protected], clearly stating your request and the email address associated with your account. linbet will respond to all verified requests within a reasonable timeframe and at no charge.
11 Children's Privacy
The linbet platform is strictly intended for adults aged 18 years and above. linbet does not knowingly collect, process, or retain any personal data from individuals under the age of 18. If we become aware that a person under 18 has registered an account or submitted personal data to us, we will immediately close the account, delete the associated data, and forfeit any associated balance in accordance with our Terms & Conditions.
Parents and guardians who have reason to believe that a minor in their household may have accessed the linbet platform are encouraged to contact us at [email protected] so that we may take immediate action. linbet also recommends the use of parental control software to prevent access to online gambling platforms by underage individuals.
18+ Strictly Enforced: Age verification is a mandatory step in the linbet onboarding process. We reserve the right to request documentary proof of age from any player at any stage of the account lifecycle.
12 Third-Party Links & Services
The linbet platform may contain references to or integrations with third-party game studios, payment processors, and technology providers. While linbet takes care in selecting trusted partners, we have no control over and accept no responsibility for the privacy practices, content, or data processing activities of any third-party service.
This Privacy Policy applies solely to personal data collected and processed directly by linbet through the https://linbet.club platform. When you interact with a third-party service — for example, by initiating a payment through your bKash or Nagad application — that service's own privacy notice governs the handling of any data you submit to them directly.
13 Amendments to This Policy
linbet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or platform functionality. The effective date of the most recent revision is displayed at the top of this document.
Where we make material changes to this Policy — particularly changes that affect the way we use your personal data or the rights available to you — we will notify registered players via email or through a prominent notice on the platform before the changes take effect. Your continued use of the linbet platform following the effective date of a revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms.
We recommend reviewing this Privacy Policy periodically to stay informed of how linbet protects your data.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which linbet processes your personal data, please contact our support team using the details below. All privacy-related correspondence must be submitted in English and should include your account username or registered email address to allow us to locate your records promptly.
Data Enquiries: [email protected]
Response Time: We aim to acknowledge all privacy-related requests within 2 business days and to provide a full response within 14 calendar days of receiving a verified request.
Support Hours: 24/7 — including all Bangladeshi public holidays.
For general account or platform support, you may also reach our team via live chat directly within the linbet platform at any time of day or night.